Shop

Shop Terms, Delivery & Returns

Last updated: July 2026 · AB SiteSafe · absitesafe.co.uk

These terms apply to safety signs, posters and other physical products, and to digital template downloads, bought through the AB SiteSafe shop. They sit alongside our main Terms & Conditions (which govern our consultancy services) and our Privacy Policy. Nothing in these terms affects your statutory rights.

1. Who You Are Buying From

Products in the shop are sold by Alexander Banister trading as AB SiteSafe, a sole trader based in the United Kingdom.

Trading address: Sunnybank, Exbourne, Devon, EX20 3RX
Email: absitesafe@outlook.com
Phone: 07487 592063
ICO registration: ZC155380

2. Products and Standards

Our safety signs and posters are manufactured to recognised UK standards, including BS EN ISO 7010 for graphical safety symbols where applicable. Materials, sizes and finishes are described on each product page. Colours may vary slightly from how they appear on your screen.

Safety signage supports — but does not replace — a proper risk assessment. It remains your responsibility to determine which signs your premises legally requires. If you would like that assessed, our consultancy service can help.

3. Prices and Payment

Prices are shown in pounds sterling (GBP) and are the total you pay for the item. AB SiteSafe is not currently VAT registered, so no VAT is added and we cannot issue a VAT invoice. Delivery is charged separately as set out below.

Payment is taken securely at checkout by our payment processor, Stripe. We do not see or store your full card details. Your order is accepted, and a contract is formed, when we send you confirmation that your payment has been received.

4. Delivery

Standard delivery: £4.95 per order.
Free delivery on orders over £50 (physical goods).
Dispatch: orders are typically dispatched within 2–3 working days. Delivery is by Royal Mail or courier.

We currently deliver to mainland Great Britain only. We are unable to deliver to:

Northern Ireland (BT postcodes)
The Isle of Man (IM) and the Channel Islands (GY, JE)
Certain remote and offshore postcodes, including PO30–41, HS1–9, IV41–56, KA27–28, KW15–17, PA20 and PA41–78, PH42–44 and ZE1–3, which may be subject to a surcharge or may not be serviceable.

If you place an order for delivery to an area we cannot serve, we will contact you to arrange a refund or to quote any additional cost before dispatching. If delivery is delayed beyond 30 days and we cannot agree a new date, you may cancel for a full refund.

5. Your Right to Cancel (Consumers)

If you are a consumer (buying for purposes mainly outside your trade or business), you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order for physical goods within 14 days without giving any reason.

The cancellation period ends 14 days after the day you (or someone you nominate) receive the goods.
To cancel, tell us clearly before the period ends — by email to absitesafe@outlook.com, or using the model cancellation form below. You may simply state that you wish to cancel.
After cancelling, you must return the goods to us without undue delay and within 14 days. You are responsible for the cost of return postage.
We will refund all payments received from you, including standard delivery, within 14 days of receiving the goods back (or of you providing proof that you have sent them). We may reduce the refund to reflect any loss in value of goods caused by handling beyond what is necessary to establish their nature and characteristics.
Refunds are made using the same payment method you used to order.

Model Cancellation Form
(Complete and return this form only if you wish to cancel the contract.)

To: Alexander Banister trading as AB SiteSafe, Sunnybank, Exbourne, Devon, EX20 3RX, absitesafe@outlook.com:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
______________________________________________

Ordered on [*] / received on [*]: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is sent on paper): ____________________
Date: ____________________

[*] Delete as appropriate.

6. Faulty, Damaged or Incorrect Goods

Your statutory rights under the Consumer Rights Act 2015 always apply. If goods are faulty, damaged in transit, or not as described:

You have 30 days from receipt to reject them for a full refund.
After 30 days, you are entitled to a repair or replacement, and to a refund if that is unsuccessful.
For faulty, damaged or incorrect items, we cover the cost of return postage. Please email photos to absitesafe@outlook.com so we can resolve it quickly.

7. Digital Template Downloads

Some products are digital documents supplied by instant download. Because these are digital content supplied immediately:

By purchasing and downloading, you agree to immediate supply and acknowledge that you lose the 14-day right to cancel once the download has begun. This is a condition of purchase for digital items.
Download links remain valid for 30 days from purchase.
If a file is corrupt, incomplete, or not as described, contact us for a replacement file or a refund.
Digital templates are licensed for use within your own business. You may not resell or redistribute them. See our main Terms & Conditions, clause 9.

8. Business Customers

The 14-day cancellation right in section 5 is a consumer right and does not apply to purchases made in the course of a business. Business customers' statutory rights in respect of faulty or misdescribed goods (section 6) are unaffected. If you need to return a non-faulty item bought for business use, please contact us — we will consider it but are not obliged to accept it.

9. Complaints

If something is not right, please contact us first at absitesafe@outlook.com — we aim to put things right quickly. You can also read our full Complaints Procedure.

10. Governing Law

These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.